Why is the ZoomAgent not working with Skype? Also, why was the Skype software unresponsive after I installed the Zoom Phone Adapter?

If Skype prompts you with "Another program wants to use Skype", choose the option Allow this program to use Skype.

If your ZoomAgent doesn't work with Skype but the prompt "Allow this program to use Skype" did not appear, then you may need to do the following:

1. For Skype versions 3.8 through 4.0, open Skype and click Tools → Options → Advanced.
   For Skype versions prior to v3.8, open Skype and click Tools → Options → Privacy.
2. Click the Manage other programs' access to Skype link at the bottom of the window.
3. Select ZoomAgent.exe and then click Change.
4. Select Allow this program to use Skype and then click OK.

Note that ordinarily this issue will not occur, because ZoomAgent.exe is certified by Skype, and will be automatically allowed to use Skype unless your Internet connection is lost during the time you install the ZoomAgent, or for a similar reason.