When a call comes in and the Modem-on-Hold notification appears, why are most of the buttons grayed out?

Call waiting or call waiting plus (both are services available from your local telephone company) and a V.92 compatible Internet service provider (ISP) or online service are required for Modem-on-Hold. Your ISP or online service provider must upgrade to the new standards before the unique advantages of V.92/V.44 are realized. Check with your ISP or online service provider for implementation of the V.92/V.44 technology.

A notification window appears if there is an incoming call while you are online. If the Accept and Reject buttons are "grayed out," then:

1. You have not established a V.92 connection with your ISP or online service provider. We suggest you contact your ISP or online service provider and ask them if and when they plan to deploy V.92 (along with Modem-on-Hold) in you area.

2. If you are making a V.92 connection, then your ISP or online service provider may not have the Modem-on-Hold feature. You need to check with your ISP or online service provider to be sure that they have Modem-on-Hold enabled on their end.

3. You must have call waiting or call waiting plus (call waiting with caller ID) in place on your phone line. Note that call waiting plus is required in order for the notification window to display the caller ID information.