Unplug the modem from the system and then uninstall the drivers by running ZTremove from the Modem Utilities & Drivers floppy disk. Go to Control Panel | System - Modem and verify that there is no Zoom modem listed. If there is anything listed under Other devices that refers to an Unknown USB device, remove it. Also check under Universal Host Controller and remove any USB Composite devices that are listed. Reboot the system and plug the modem into a different USB port, then direct Windows to the floppy disk when it ask for drivers.
Articles in this section
- Model 3095: Modem is blocked from connecting to AOL
- Model 3095: Error 692 or similar error
- Mac not recoginzing USB modem after upgrading to OS X El Capitan
- Factors Affecting 56K Connections
- Whenever I try to access my PCI modem, I get an error "OpenComm: Port already open" and the modem doesn't respond to commands. How do I fix this?
- Model 3090: When I shut down and restart my computer, the modem does not respond and the LEDs are off. What should I do?
- Is there a way to request that Model 3025C reports the DCE (modem-to-modem) rate, which would be displayed in the "Connected at" dialog box? It's more useful than the DTE (computer-to-modem) rate.
- When I click More Info or Query Modem in Control Panel | Modems or Phone and Modem Options, it shows the device is working properly, but "AT#CLS=?" responds "command not supported." Is this normal?
- When I run the Windows XP installation program, which checks my Windows ME system in preparation for an upgrade, the Upgrade Report says: The following might need an upgrade/additional files/drivers: HCFMODEMWDM(Zoom PCI Modem Enumerator)
- I upgraded my computer, now my V.92 PCI modem doesn't work properly. It seems to be using the standard/built-in rather than the Zoom drivers. I also tried installing the latest driver from your website. Any suggestions would be appreciated.