ARRIS Products (Surfboard modem, SB series)

If you are looking for support for an Arris product (including Surfboard modems or models beginning with "SB"), please call Arris Technical Support at:  1-877-466-8646

Look at the sticker on the bottom of your device.  If your model number begins with: SB
Examples:

SB5101
SB6120
SB6180
or

SBG
SBR
SBM

Please call ARRIS if the device says “SURFboard” on it.  Regardless of whether it is branded ARRIS, Motorola, or both; support details can be found Here

ARRIS will support all SURFboard products with the Motorola brand.