First, for the Modem on Hold with Caller ID to function properly, you must subscribe to a form of Call Waiting Deluxe with Caller ID (Type 2 Caller ID). Basic Caller ID will not allow you to see who is calling when a Call Waiting tone is heard, but Call Waiting Deluxe with Caller ID will.
When you hear the Call Waiting tone (beep) you can identify the waiting caller through your Caller ID box or, if online, through the Modem on Hold utility.
Please Note: Also make sure your Dialup account is not set to disable your Call Waiting feature with "*70"
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