When I updated to Windows 2000 or XP the modem stopped working. The modem installs correctly but fails on reboot. I get a message "device cannot start code 10".

Follow these instructions to install or re-install your modem and drivers:

1. Make sure that you disable any communication, fax, PDA, and antivirus software before you install the modem.
2. Download the latest drivers from our Web site (click here), and re-install the drivers by running the Setup.
3. If it asks you to uninstall the previous drivers do so, but make sure you run the setup one more time to install the drivers again.

Once the Drivers are installed:

1. Right click My Computer...go to Properties > Hardware > Device Manager.
2. Look for the OTHER DEVICES category.
3. Remove whatever is listed under Other Devices. Also, remove any modems listed under the MODEMS category.
4. Reboot your computer and let Windows detect your hardware.
5. Click continue and let the modem continue with the installation.