Boot your computer with the modem's power switch in the OFF position.
Turn the modem ON after your computer has booted-up.
Few endusers have experienced this situation on some but not all G4 systems
and to a lesser degree on some but not all late model G3 systems. Most
cases also involved the use of a USB hub. This situation has not been
observed on early model G3's or older Macs. We have not been able to
duplicate this situation with or without a hub in our labs. Later OS's or
USB Managers appear to resolve the need to have the modem turned off when
booting-up for those endusers who have experienced this situation.
A few endusers using our 2986 with Mac OS 8.6 and USB Manager 1.2
experienced this situation intermittently. The situation apparently ceased
to occur after updating to Mac OS 9.04 or later, with USB manager 1.4.1 or later. The cause
and solution may lie with Apple's USB Manager. We suggest you check
Apple's web site for any available USB Manager updates.
Turn the modem ON after your computer has booted-up.
Few endusers have experienced this situation on some but not all G4 systems
and to a lesser degree on some but not all late model G3 systems. Most
cases also involved the use of a USB hub. This situation has not been
observed on early model G3's or older Macs. We have not been able to
duplicate this situation with or without a hub in our labs. Later OS's or
USB Managers appear to resolve the need to have the modem turned off when
booting-up for those endusers who have experienced this situation.
A few endusers using our 2986 with Mac OS 8.6 and USB Manager 1.2
experienced this situation intermittently. The situation apparently ceased
to occur after updating to Mac OS 9.04 or later, with USB manager 1.4.1 or later. The cause
and solution may lie with Apple's USB Manager. We suggest you check
Apple's web site for any available USB Manager updates.
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